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The return period is 14 days from the date of receipt.

Goods of appropriate quality, ordered on the website and did not fit for any reason (style, size, color), subject to return and exchange within 14 days, provided:

  • – відсутність слідів експлуатації;
  • – збереження товарного вигляду і споживчих властивостей;
  • – наявності оригінальної і неушкодженою упаковки і ярликів.

The cost of delivery for returning / exchanging goods is paid by the buyer. *

* Exclusion: production defect or reassortment (different size, color or article number). In this case, the return is made at our expense.

With a complete list of goods and the text of the law of Ukraine "On consumer protection” can be read here

Pay attention! If the product returned by you is not subject to exchange and return, we will be forced to send it back at your expense.



Products of inadequate quality (after use with signs of mechanical damage to the sole, with damaged labels or damaged packaging) cannot be ordered on the website, exchanged or returned.

Product return process:

  • – Надішліть повідомлення на адресу info@shamashoes.com with the reasons for the return and your contact details and wait for the manager's call;
  • – Надішліть товар і заповнений бланк за адресою, вказаною в ньому;
  • – Термін повернення грошових коштів – до 10 робочих днів з моменту отримання від Вас повернення.

Please note that in the absence of a message from you about the reasons for the return and your contact details, the return and processing time will be longer or impossible.

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